Home < FAQ Pages < Domain Names & DNS
Is web hosting service included with the registration fee?
No. Web hosting is not included in the domain name registration fee.
Is domain name registration included in my web hosting package?
Domain name registration is available with your hosting package if desired. However, it is not free and it is not included in the monthly web hosting fee. It is a separate fee altogether unless otherwise stated.
Can I renew my domain name through Visionhead Technologies even though it was registered with another company?
Certainly. It does not matter which company you registered your domain names with.
How can I find out the expiration date of my domain name if I am registered through another company?
You can perform a Whois search by visiting www.betterwhois.com. The result page will offer you the option to view the Whois record. This record will show your expiration date. Otherwise, please go to your domain registrar's site and login to your account there.
I have lost my password what should I do?
Please submit a ticket so we can reset it for you.
What is a parked domain?
A parked domain is a domain that has been registered through a domain registrar that has no actual web site to point at. It is registered solely to reserve the domain name and prevent others from claiming it.
If Visionhead registers my new domain, who takes ownership?
All domain names are registered in YOUR name, not ours.
Do you offer a Domain Reseller Program?
No, not at this time.
I recently signed up for a hosting account and I am not able reach my site using the domain name. What could be the possible cause?
If you have followed the steps for pointing your domain name to our nameservers, but your new site does not appear to be hosted, you are probably encountering a propagation lag. The Internet is set up with thousands upon thousands of name servers. Most are configured to receive updates only at a certain time each day. It can take from 2 to 48 hours or more for your domain name to propagate across all of the possible domain name servers. You can test this yourself by typing in your temporary site URL and trying to bring up your web site. If you can bring your web site up by the IP address but not by domain name, it is probably a propagation issue. Please give it a few days to resolve.
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