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Why don't you offer "unlimited bandwidth"?
There is no such thing as unlimited bandwidth. Any company that promises you unlimited bandwidth are counting on the fact that you will not use it, and if you do they will quickly find ways of either forcing you to pay for it, or restricting your site.
When will I receive my welcome email?
Account orders are placed in our queue system, and are monitored and checked for fraud. On a normal basis you will receive your account information in less than an hour after payment is received. To ensure proper setup all new accounts are first reviewed by our staff. You can start uploading and setting up your site as soon as you receive the welcome email. The welcome email contains all your information for accessing your account, as well as information on how to transfer your domain name to our servers.
Do you have any online help pages?
Yes, we have many tutorials here.
Are eggdrop bots allowed?
Simple answer, No. They attract DoS attacks which could lead to the suspension of our services.
Are you a reseller?
No, Visionhead Technologies owns and leases all it's hardware and software.
Is there a minimum time contract/commitment required?
You may choose your terms at sign-up. No contracts are required. You may cancel at anytime, there are no cancellation fees.
Can I have Warez on my website?
No, If we find them in your directory or Links to them, your entire account will be subject to termination. You will not be eligible for a refund, and your details will be sent to authorities.
Do you offer a money back guarantee?
Yes, we offer a 30 day no questions asked full refund guarantee.
What if my site breaks your Terms of Service?
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurrence is dealt with on a case by case basis, and we try to work things out with every client.
How long does it take to get my domain working?
If you ordered a new domain name through us, it will take approximately 24-48 hours before your site becomes visible, the same goes with transferring a name to us.
What are Domain Pointers/Multiple Domains?
An addon domain is when you setup a 2nd domain of yours to point to a subdirectory off your main account so it will load a different site from the a subdirectory of your main domain. Types: Multi Domain - This is when you point your domain name to a subdomain/subdirectory on your account. This can be achieved by visiting your control panel and clicking addon domains. Domain Pointer - This is when you point your 2nd domain to your main domain.
Why do I need a static/dedicated IP address?
Dedicated IP's are useful if you want to use microsoft frontpage to publish your website before your domain resolves to our servers. This is also necessary if you want to be able to view your site via http://IP instead of http://IP/~username/ before your domain resolves. Once your domain resolves to our servers, there is no difference between dedicated IP and non-dedicated IP accounts. The main benefit of a dedicated IP address is that your site can have it's own secure certificate (this is extra and optional)
Do you support hotlinking?
Yes
Do you provide ssh/telnet access?
SSH access is provided only to those on the Standard and Business Plans. If you are on one of those plans and do not yet have access, submit a support ticket and it will be activated for you. Due to security reasons full justification is needed before we grant you with ssh access.
Do you offer custom plans?
At this stage our billing product does not allow us to offer custom plans.
Do you support FTP?
Yes we offer unlimited ftp accounts.
Do you offer ASP?
Our machines run Redhat Linux 9.0 and greater, to get the full benefits of ASP Windows is required. At this stage we do not offer ASP, .NET or Windows Hosting.
Do you provide data backup services? How often?
Yes, all sites are backed up daily, weekly and monthly.
Do you host " adult" web sites, illegal software distribution sites, or collection-of-music sites?
We will not host any web site that in our estimation contains pornographic content or material that violates U.S. copyright law. We reserve the right, at our sole discretion, to decline to host or to cease hosting any objectionable web site.
Is there a limit to the number of times I can make changes to my web site?
We do not place any limits on how often or when you can update your site. Your server is available to you 24/7 for you to update through FTP and Telnet/SSH. There is no charge for making changes to your web site.
Do you accept international orders?
Yes. We are pleased to have customers around the world and we're as close as your computer. We host all domain name extensions, and accept universal methods of payment via credit card.
Do you have any hidden charges?
No. Our prices are genuine, the prices you see are the prices you pay.
Are domains refundable?
No. Domains are not refundable.
What scripts, if any, are banned from your servers?
UltimateBBS (all versions) Ikonboard (all versions) All flat-file based forums All chat scripts IRC Egg Drops Proxy Servers nph-proxy The Anonymizer any soap mailers FormMail (versions prior to 1.9s) If you are unsure about a script, just ask.
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